Top Management

Salary for position Call Centre Director in Latvia

The average monthly net salary in Latvia is

An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:

1,367 - 2,935 EUR

10% earn less lthan 1,367 EUR

10% earns more than 2,935 EUR

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the Algas.lv salary survey, 80% of people on the Call Centre Director position in the Latvia earn between 1,367 EUR and 2,935 EUR monthly net.

10% of employees earn less than 1,367 EUR and 10% of people earn more than 2,935 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.

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What kind of work does Call Centre Director typically do

Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
Collaborate with other departments to align call centre activities with broader company objectives and strategies.
Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position: Call Centre Director

The job position is
in the salary ranking on

136 place

Women representation in position

n/a

Average age of respondent in position

n/a

666. place

Au-pair

General labour

507 - 884 EUR

137. place

Head of Vehicle Technical Inspection

Transport, Haulage, Logistics

1,299 - 3,003 EUR

136. place

Call Centre Director

Top Management

1,367 - 2,935 EUR

135. place

Sales Engineer

Commerce

1,108 - 3,287 EUR

1. place

Sailor

Transport, Haulage, Logistics

2,421 - 8,604 EUR

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Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
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