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Top Management

Salary for position Call Centre Director in Latvia

The average monthly net salary in Latvia is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:
1,361 - 2,921 EUR
10% earn less lthan 1,361 EUR
10% earns more than 2,921 EUR
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Salaries in the survey are expressed in net.

Based on the Algas.lv salary survey, 80% of people on the Call Centre Director position in the Latvia earn between 1,361 EUR and 2,921 EUR monthly net.

10% of employees earn less than 1,361 EUR and 10% of people earn more than 2,921 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Call Centre Director typically do

  • Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
  • Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
  • Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
  • Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
  • Collaborate with other departments to align call centre activities with broader company objectives and strategies.
  • Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
  • Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
  • Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
  • Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
  • Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
  • Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position: Call Centre Director

The job position is
in the salary ranking on

127 place

Women representation in position

n/a

Average age of respondent in position

n/a

606. place

Au-pair

General labour

Salary group 1

507 - 884 EUR

128. place

Advertising Manager

Journalism, Printing Arts & Media

Salary group 2

1,120 - 3,234 EUR

127. place

Call Centre Director

Top Management

Salary group 2

1,361 - 2,921 EUR

126. place

Real Estate Appraiser

Construction & Real Estate

Salary group 2

1,148 - 3,214 EUR

1. place

Sailor

Transport, Haulage, Logistics

Salary group 3

2,441 - 8,674 EUR

Is this salary range too huge?

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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Call Centre Director.

The total gross salary for the position Call Centre Director ranges between 1,218 EUR and 4,461 EUR per month. For an accurate comparison, we recommend checking your salary through the questionnaire on Algas.lv to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Call Centre Director have a total gross salary of at least 2,921 EUR per month.

10% of the highest-earning employees in this position have a total gross salary higher than 2,921 EUR per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 1,361 EUR per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Call Centre Director earns 2,420 EUR per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on Algas.lv you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Call Centre Director, we currently have 49 verified respondents collected.