Top Management

Call Centre Director

The average monthly net salary in Latvia is

An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:

1,705 - 4,454 USD

10% earn less lthan 1,705 USD

10% earns more than 4,454 USD

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the Algas.lv salary survey, 80% of people on the Call Centre Director position in the Latvia earn between 1,705 USD and 4,454 USD monthly net.

10% of employees earn less than 1,705 USD and 10% of people earn more than 4,454 USD.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.

Description of job position

Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
Collaborate with other departments to align call centre activities with broader company objectives and strategies.
Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position: Call Centre Director - Top Management

The job position is
in the salary ranking on

100 place

Women representation in position

n/a

Average age of respondent in position

n/a

662. place

General Labourer

General labour

594 - 1,851 USD

101. place

Sales Manager

Management

1,384 - 4,229 USD

100. place

Call Centre Director

Top Management

1,705 - 4,454 USD

99. place

Private Banker

Banking

1,596 - 4,133 USD

1. place

Pilot

Transport, Haulage, Logistics

2,861 - 10,081 USD

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